The Information Technology Instructional Library version 4 is the core resource from which technology professionals learn their craft. At some point each of them comes to a crossroads where they must determine the future path of their career. Those who have set their sights on management will find excellent guidance from ITIL 4 in the management of professionals. For those who are undecided, studying ITIL Managing Professionals may be the ideal way to support your best decision.

Best Practices. Who says they’re best? Who decides which are the best practices and which are not?

As regards IT, the most widely accepted definitions and descriptions of best practices are to be found in  the Information Technology Infrastructure Library (ITIL). ITIL is considered by most professionals to be the best approach to Information Technology Service Management (ITSM).